Technicians have always been courteous and knowledgeable about the HVAC system. The most recent service technician, James, was fantastic. He was worked efficiently and offered thorough explanations of the work that needed to be performed.
I have, unfortunately, over the course of the last 3 years had to interact with Endless Energy representatives all too often, because the system they installed has had an array of issues. While the repairs and adjustments have been costly and the continuing issues with the dusting have been frustrating, I can say that I have no complaints about the individual service technicians who work for the company.
Response from the owner:Thank you so much for your thoughtful review, Marc! We're thrilled to hear that our technicians, especially James, provided courteous and knowledgeable service during your HVAC maintenance. It's great to know that their efficiency and thorough explanations made a positive impact. We're genuinely sorry to learn about the ongoing issues you've faced with your equipment. Your feedback is invaluable, and we appreciate you as a valued customer and will continue to partner with you to ensure your system is working properly. Thank you for taking the time out of your day to send positive feedback about our technicians, especially given your challenging experience.
