Avoid Endless Energy - Poor Management and Customer ExperienceMy experience with Endless Energy has been nothing short of frustrating. While their sales team and customer service staff are pleasant, the company lacks the task forces and management needed to fulfill their commitments.I had two no-show, no-call appointments for the electrician's visit/assessment, forcing me to miss work on both occasions. Customer Service assured me that work would begin immediately after the next scheduled assessment. When the electrician finally showed up on the third attempt, he mentioned the job was much larger than anticipated but said he had parts from a prior job. He also stated he wanted his team to start on a Monday to spend the week on the project.After that visit, I didn’t hear back for three weeks, despite keeping in touch with the sales team, who informed me that Endless Energy was waiting for parts. Then, additional expenses to me for moving pipes (gas and water) were added, increasing the cost after these unnecessary delays. At this point, our condo association decided to request a refund of our deposit.To their credit, Endless Energy returned the deposit quickly—but kept 20% as a "restocking fee." This made no sense because the electrician had previously claimed he already had the parts on hand. I called customer service to address this, hoping they would recognize their errors (multiple missed appointments, poor communication, and delays). Instead, management doubled down, stating they would not refund the restocking fee because the parts were "specialty items"—even though this was a standard electrical upgrade.This company wasted my time, took my money, caused me to miss work unnecessarily, and failed to take responsibility for their repeated mistakes. I would not recommend Endless Energy to anyone looking for reliable service or professionalism.
