This is in appreciation of Garrett, who came out this morning on the hottest day of the year.
First of all, I am a big fan of this company. I had mini splits installed last summer and everyone at this company from the sales associate to the techs to the schedulers, is a pleasure to work with.
Most recently, I made my first service call after about ten months with our new units. Nothing was wrong with them, but they were acting like they were being controlled by aliens. I knew it had to have something to do with the integration system - Flair - and I would not be able to navigate this on my own.
By the way, this is during a massive heatwave. Do they make me wait? They do not. I get a service call immediately, orchestrated by the very talented Alex (sorry, I also write theater reviews).
You know how you always have a window? Well Garrett arrived at the beginning of the window. He agreed it was the Flair pucks being naughty, and we both thought it was going to be a simple fix.
Garrett fixed it, and it was complicated, but he never broke a sweat. He didn't indicate frustration, just quietly kept working and answering my questions all the while. People like Garrett is why professionals exist.
He fixed all the issues - meaning, ones I didn't know I had - with the Flair and those silly pucks and gave me a tutorial afterwards and it was like the skies cleared up and I understood the Flair universe.
Another Happy Endless Energy moment. Thanks, Garrett.
