Our experience working with Endless Energy was excellent from start to finish. They just installed two heat pumps in a non-profit conservation building in Plymouth. Our sales rep, Nate M., was knowledgeable, thoughtful and really listened to our questions. He responded quickly to email and voice mail. Our building is older and had some quirky additions. I had confidence that Nate's recommended equipment would meet our needs.
The installation team, led by Ethan J., was outstanding. Ethan had to remove an old oil burner that was full of soot - a messy, messy job. They did an excellent job removing the old and installing two new heat pumps - one for a main building and a smaller one for the addition. What impressed me was Endless Energy's depth of staffing - we had 3 installers, 2 electricians, 3 managers (install, QC, & service) on-site reviewing the work in progress.
Because of the soot from the old burner, the techs left footprints on some of the carpet before they put down dropcloths. The install manager saw them and told me Endless would arrange for carpet cleaning. I even received a call from the COO saying she was aware of the soiled carpet and would have someone contact me to set up a cleaning.
When the job was done, QC manager Jeff T. spent over an hour walking us through the operation and maintenance for each heat pump, including tips on how to run them most efficiently. We are thrilled with the new systems. I would recommend Endless Energy to anyone interested in upgrading to a heat pump. They really have their act together.
Response from the owner:Linda all we can say is wow! Thank you so much for taking the time to write such a heartfelt review, as a locally owned business this means so much to us! We shared your review to all of our employees applauding their efforts but also as a reminder of why we do what we do! We are so grateful to have you as a customer and wish you years of comfort ahead!
